Returns & Refunds Policy

Effective Date: 18 September 2025

At 8PINANDMORE LTD, we want every customer to be fully satisfied with their purchase. This policy outlines how returns and refunds are handled in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Right to Cancel (Cooling-Off Period)

As an online customer, you have the right to cancel your order within 14 calendar days of receiving your goods.

• You do not need to provide a reason for cancellation.
• To exercise this right, you must notify us by email at 8pinandmore@proton.me before the 14-day period expires.

2. Conditions for Returns

To be eligible for a return:

• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.
• Certain products cannot be returned, including:
  • Personalized or custom-made items.
  • Perishable or hygiene-sensitive goods once opened.
  • Digital downloads or software once accessed.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not as described:

• You are entitled to a full refund, repair, or replacement.
• Please contact us within 30 days of receiving your order with details and, if possible, photographic evidence.
• We will cover the cost of return shipping in these cases.

4. Refunds

Once your return is received and inspected:

• We will notify you by email regarding the approval or rejection of your refund.
• If approved, refunds will be processed to your original method of payment within 7–10 business days.
• Shipping costs are non-refundable unless the item was faulty, damaged, or incorrect.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us first to arrange the process.

6. How to Start a Return

To initiate a return, please contact us:

📧 Email: 8pinandmore@proton.me
📞 Telephone: +44 7405764113

You will be given instructions on how and where to send your return. Please do not send items back without prior contact.

7. Consumer Rights

Nothing in this policy affects your statutory rights under UK law.

8. Contact Information

8PINANDMORE LTD
Company Number: 16726790
Address: 6 Kittiwake Close, Biggleswade, England, SG18 8HH
Email: 8pinandmore@proton.me
Telephone: +44 7405764113
Website: www.8pinandmore.com